State Express Transport Corporation (SETC) of Tamil Nadu is likely to offer online ticket reservation facility soon.
According to transport department sources, government-owned Palavan Transport Constancy Services (PTCS) in KK Nagar, is currently doing a feasibility study which includes among other things the funding required and enhancement of SETC’s server capacity.
Currently, tickets for SETC buses can be booked only through its computerised reservation counters across the state, including T Nagar, Broadway, Koyambedu and Tambaram in Chennai.
“An average of 12,000 tickets are being booked daily through the reservation centres and the number increases to about 20,000 during festival seasons. Chennai accounts for a quarter of the bookings. We have asked the PTCS to study the various aspects involved in introducing the online reservation facility. The study will take between one to two months,” sources in the transport department said.
Many regular users of SETC buses welcomed the proposal since online ticket reservation facility has been a long-pending passenger demand. “When most transport corporations in other States offer online reservation, SETC should have introduced it much earlier. Authorities should now ensure the project materialises without further delay. They should also ensure that travel agents are unable to make bulk bookings online,” said Vetriselvan, a regular SETC passenger in Villivakkam.
Another demand made by passengers is that SETC should increase the number of counters at the reservation centres, particularly during festival times. “There is only one counter in T Nagar and hence people sometimes have to wait for two hours during festivals like Deepavali and Pongal. It would be very helpful for passengers if SETC set up one more counter here,” said Jawahar, a bank employee in T Nagar.
People who regularly book tickets at SETC’s reservation centre in Koyambedu urged the SETC to ensure all the counters there were functioning during regular work hours, as often, some counters were closed for want of staff.
The transport corporation operates 950 long-route buses for a distance of more than 250 km within Tamil Nadu and several destinations in Andhra Pradesh, Karnataka and Puduchery. It has about 50 computerised reservation centres across the State.